SmartReply 2010 is an utility for Exchange Server users who need to send mail from different addresses.
This utility provides a Microsoft® Outlook® user the ability to easily select the From address of the new, replied or forwarded message.
The message can be replied with the same From address as original message has been sent to.
Also you can set a different signature for each e-mail address.
Being used solely, SmartReply 2010 can only change the Reply-To: address but not the From: address.
In combination with ChooseFrom utility it can change the From: address.
The utility is an Outlook COM add-in.
Typical scenarios of usage
Scenario 1. Your company has several company names that it goes under for various aspects of the business. As a result of that, you are running into the need to be able to choose which email address to send from. As the company runs Exchange, IvaSoft ChooseFrom utility has been bought and installed on the server. So far so good, but users complain about the need to fill out the "Have replies sent to:" field every time they need to send as non-default address.
SmartReply 2010 simplifies the process of selection the From address.
Scenario 2. You are in an Exchange Server environment and have permission to send on behalf of/send as another user. You can enable the From: field from the view menu of your Outlook and select the appropriate name/address to e-mail from. However you can't assign different signatures to different e-mail addresses then.
SmartReply 2010 can help you to solve this problem. You do not need to install any server-side software like ChooseFrom to implement this functionality.
Scenario 3. A combination of previous two scenarios.
(Optional) On your Exchange server install ChooseFrom application and test it.
SmartReply2010-Demo.zip archive file to any folder on your workstation. If your Outlook is 32-bit, run SmartReply2010Setup_per-user32(DEMO).msi, otherwise SmartReply2010Setup_per-user64(DEMO).msi. Execute appropriate msi file and follow the instructions.
Run Outlook. Select File > Options > Add-ins and make sure that SmartReply2010 exists in "Active Application Add-ins" list (1). Now click "Add-in Options" button (2). Add-in Options window will appear.
Select SmartReply tab. You will see your default identity that has your default (primary) SMTP address in Identities list.
Click "Active Directory Addresses" button. Identities list will be populated with identities that matches your non-default SMTP addresses.
Click "Shared Mbx" button. Identities list will be populated with addresses of your additional mailboxes.
If you do not run ChooseFrom utility on the Exchange server, select <firstname.lastname@example.org> radio button in "Address format:" frame.
Now click Apply button. You will see the following warning: "The operation you selected will not complete until you quit and restart Microsoft Outlook." Click OK button. Exit Outlook and restart it. Make sure that Identities list is still populated.
Open Outlook and create a new message. Click From button and select a non-default account (identity) from the list. Place any address you can control in To: field. Fill out Subject and message body. Send the message.
Navigate to Sent Items folder and find a message you just sent. Look at "E-mail account" column.
(We assuming that ChooseFrom utility is running properly on your Exchange server.) On the receiving side open the message you just sent and check it's Internet headers.
The screenshot shows how the received message Internet headers look in Outlook Express program.
Make sure the From field contains the same identity that you have used initially (1).
Note that ChooseFrom does not change the "Return-Path: header (2).
Reply to the message.
In Outlook navigate to Inbox folder and find a message you just sent. Look at "To:" (1) and "E-mail account" (2) columns.
Click Reply button. A new message will appear. Note that the proper From: value is pre-selected (1).
SmartReply 2010 has been tested with Outlook 2010 32-bit and 64-bit versions under Microsoft Windows XP/2000/2003/Vista®/Windows 7.
Run Outlook and select File > Options > Add-ins. Click "Add-in Options" button. Select SmartReply tab.
Click "Clear" button to clear the list of identities. You will see the following warning: "Are you sure you want to delete all custom identities?". Click Yes. Click Apply button. The warning window "The operation you selected will not complete until you quit and restart Microsoft Outlook." will appear. Click OK button.
Restart Outlook and make sure that Identities list contains only primary (and secondary, if any) mailboxes. Exit Outlook.
(Windows XP) Select Start > Settings > Control Panel. Select Add or Remove Programs. Select SmartReply2010 in the list. Click Remove button and follow the instructions.
(Windows Vista/Windows 7) Select Start > Control Panel. Select Programs and features. Select SmartReply2010 in the list. Right-click and select Uninstall. Follow the instructions.
You should use ChooseFrom for Exchange 2000/2003 version 18.104.22.168 or earlier to cooperate with SmartReply 2010.
About this demo version.
This demo version of SmartReply utility is fully functional, but will show a splash screen when it loads.
Q. I get error messages when receiving mail. All of the alternate addresses show a message saying "Receiving reported an error, 0x08840900: The server name you entered cannot be found on the network (it might be down temporarily). Please verify that you are online and the server name is correct". I actually get mail, but these messages will be disturbing to other users. What's the matter?
A. You should perform step #6 of Installation section to exclude the fake accounts from Send/Receive group.
Q. I am about to purchase this product but I wondering regarding updates/patches. What are the policies regarding updates? Do you provide them freely or as a purchase? A. As a registered user, you will get free updates for one year from the date of purchase.
Once the new version is ready, this information will be e-mailed to all registered users. We will send updates via e-mail to those who request them.
I have already ordered your software and want to view data relating to my order.
Just visit our Customer Care Center.
Licensing policy: the product is licensed on a per-computer (sometimes called per-workstation) basis. If you are running Outlook on Windows Terminal Services or Citrix, you should purchase 10 licenses for each Citrix/TS server or a Site license.
Site license covers a single organization in one location (building complex). If you purchase a site license, you may use the program in an unlimited number of your company's computers within this area. Enterprise license covers all computers of single organization world-wide. If your company has many branches even with thousands of machines, Enterprise license covers them all. If you are running Outlook on Windows Terminal Services or Citrix, you should purchase 10 licenses for each Citrix/TS server or a Site license.